How long does my order take to ship?

In stock items will be shipped same day. Pre-orders will be shipped within 1 day of arrival at warehouse

Do you offer international shipping? 

Fjord & Frontier ships from Norway to selected international destinations. Shipping costs and available delivery options are calculated during checkout. International orders may be subject to local customs duties, taxes or import fees depending on the destination. Where these charges are not collected at checkout, they are the responsibility of the recipient.

FREE SHIPPING IN NORWAY ON ORDERS OVER 1,500 NOK

What is your return policy? 

Returns & Refund Policy

Last updated: August 2026

At Fjord & Frontier, we want you to be completely happy with your purchase. If something isn’t quite right, you may return eligible items within 30 days of receiving your order.

Returns

To be eligible for a return, items must be unused, unworn and in their original condition, with all original tags and packaging intact.

To request a return, please contact Fjord & Frontier customer service before sending your item back. We will provide you with the appropriate return instructions.

Unless the item is faulty, damaged or incorrectly supplied, the customer is responsible for the cost of returning the item.

Refunds

Once your return has been received and inspected, we will process your refund to the original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.

Original delivery charges will be handled in accordance with applicable consumer law. Additional delivery costs resulting from choosing a more expensive delivery method than our standard option are not refundable where permitted by law.

14-Day Right of Withdrawal

Customers purchasing online within Norway and other applicable EEA markets may have a statutory 14-day right of withdrawal. This period generally begins when you receive the goods.

Your statutory rights are separate from, and are not reduced by, our voluntary 30-day returns policy.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, defective or you receive the wrong item, please contact us as soon as possible with your order details and photographs where appropriate.

Where the item is faulty or incorrectly supplied, Fjord & Frontier will arrange an appropriate remedy in accordance with applicable consumer legislation.

Non-Returnable Items

Certain products may not be eligible for return where permitted by law, including personalised or made-to-order products and items that cannot be returned for hygiene reasons once the relevant seal has been broken.

Gift cards are non-refundable except where otherwise required by law.

Exchanges

If you need another size or style, contact us and we’ll advise you on the easiest way to arrange the change. Availability of replacement items cannot be guaranteed.

Return Condition

We reserve the right to reduce a refund where permitted by law if an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality.

Contact

For returns, exchanges or questions about your order, please contact:

Email: fjordandfrontier@outlook.com

Your statutory consumer rights are not affected by this policy.